FAQs

What type of clients do you support?

We support both business and residential users but are mainly focused on providing business class support for our clients, many of which are in the medical, legal and financial fields.

Why kind of services do you provide?

We are focused on providing complete coverage for our clients including ongoing monitoring, maintenance, and upgrading, to hardware procurement and new office setups. We offer monthly plans, monthly monitoring with managed services, server maintenance, email migrations and more. We can clean up your machines when they become infected and offer suggestions for a replacement if hardware fails.

What if I don’t know what my IT needs are?

We will happily meet at your location to go over your infrastructure and provide a proposal with ways we can improve the security, reliability and productivity of your network.

Why does a monthly plan make sense for my business?

A monthly plan allows you to easily budget your IT expenditures throughout the year while allowing time to proactively maintain your systems and decrease the amount of unplanned downtime.

I only have a few employees; do I still need a monthly maintenance plan?

We have created several different plan levels to make sure that we have an option that will help any size business save money on IT support.

Can you help my office increase productivity in day-to-day operations?

We specialize in optimizing the way employees communicate, collaborate and operate. Our approach involves taking the frustration of IT-related issues off of your staff as much as possible while suggesting new ways to boost productivity.

My wireless doesn’t reach, or seems to drop the connection. Can you fix it?

Yes! We can install a new access point on your home network to improve your coverage.

Do you set up email systems?

Yes, we recommend Microsoft Office 365 solutions for any sized business even if you only have one email account. Sync your calendar, contacts and email with your desktops and mobile devices, and never lose anything.

What is a back and whack?

Many times a computer is so infected or so ‘corrupt’, that the best or only thing to do is what we call a ‘Back and Whack’. In short, this means we backup your data, and then reinstall Windows from scratch leaving the computer in a clean fresh state.

The ‘Back’ part of this phrase stands for backup. This means the 1st step is that we backup all of your data to another computer. Your data are items like your documents, your pictures, your music and your movies. Data does not include programs or program settings. So for example we can backup your Microsoft Word documents, but not the Microsoft Word program. We can back up your music itself but not whatever program you use to play the music, like iTunes. All programs would need to be reinstalled. You will need to have access to the proper installation media (discs or downloads) and license information for any ‘pay for’ programs like Microsoft Office, Quicken, Antivirus software etc.

The ‘Whack’ part of the process means that we wipe the hard drive clean and reinstall Windows from scratch. This means that when you boot up your computer again, Windows will not ‘appear’ the same. Your desktop wallpaper will be different, none of the programs you had previously installed will be there, and your desktop icons will not be there.

We then bring back your data and restore it to a folder on the desktop. At this point you can either choose to reinstall programs yourself or setup an appointment to have us come out and do this for you. In addition, we can also come out and help move your data around to places on the computer that makes more sense to you. This last process is not done in the office and can only be performed onsite.

What is the best way to contact you?

You can reach us by phone, email, or stop by our office to drop off your equipment. Please go to our contact page for more details.