Case Studies

The Case of the Disappearing Inputs

Updates are an important part of the computing world. They close loopholes in security, fix unwanted bugs, and add new features to the software we use every day. In most cases these updates get installed without a hitch and allow the computer to work more smoothly and securely. On occasion an update may have an unintended effect on the computer that can hinder usage or even break the operating system.

Recently a Windows update came out that caused the mouse and keyboard to stop responding by breaking the drivers that allow the connecting USB ports to operate. When such a vital piece of the computer stops working, resolving the issue can be difficult. Without being able to control the keyboard, we are unable to quickly resolve this issue and must resort to alternative methods of troubleshooting.

For those that take advantage of our WCC Managed Services, however, we are able to quickly resolve this issue without the need for physical access to the machine. By using the remote control or remote background capabilities, we can remove the update in a few minutes instead of the hour or so it would take to repair with an onsite or in-house visit. This one reduction in labor hours can help cover a significant portion of the WCCMS costs for the year.

If you would like to hear more about how our We Care Computers’ Managed Services can pay for itself or even help you save money please contact our office at 860-836-4191.